SIP Technology

– Advancements in IP Protocols and Standards like SIP, Enable the transition from traditional TDM call

centers to IP based contact centers. IP based contact centers enable consolidation of multiple contact

centers over IP network.

once office serves as the central site with all the servers and applications and other sites are satellite

sites and can be outsourced resources, branch offices, or remote agents/supervisors. Most contact

centers already have or are in process of adapting SIP.

Most call centers recognize the benefits and efficiencies of a consolidated IP infrastructure where data,

voice and video are transmitted over the same network.

By Implementing SIP enabled environment, Organizations gain the advantages like, efficient use of

available bandwidth by allowing voice and data network to combine into a single converged network.

The ability to realize major cost savings by using private networks to bypass traditional toll-based

services.

Over the last seven years, the communication market using Genesys line of products has seen a gradual

migration from traditional digital switching platforms to IP-based systems.

• VOICEXNET approach towards implementation SIP is the number of elements of the contact

  center that do not have to change. In fact, SIP solution can be implemented additionally or

  complimentary to the traditional technologies and run in parallel before and during the full

  migration.

• VOICEXNET solutions (the routing plan, supervisory applications, agent desktop applications,

  reporting) all remain the same regardless of whether an agent is supported using the digital

  infrastructure or SIP.