Overview
Proactive Contact is fully integrated with the CIM Platform and other key outbound applications such as Outbound IVR Software and comprehensive analytics and reporting. It features robust campaign management and integrates easily with Customer Relationship Management (CRM) applications and corporate databases to create dynamic campaign lists, to which customer records can be easily added. Genesys Outbound Voice maximizes outbound call center productivity and increases customer satisfaction.
Proactive Contact optimizes customer outreach, helping your organization become more productive and cost-effective. It enables outbound call centers to proactively manage multi-channel campaigns for voice, e-mail, SMS, and blended inbound-outbound campaigns. It is designed for proactive customer communications for Telesales, debt collections and increasingly proactive customer service. No matter how you want to reach customers, you can now do it easily and more effectively than ever before.
Benifits of Proactive Contact:
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Complement outbound with a powerful agent desktop solution and gain insights into the performance through analytics, real time reporting and ad hoc inquiries.
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Enable customer service contact through a choice of channels: agent voice as well as non-agent channels: SMS, e-mail, or outbound IVR.
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Increase customer satisfaction and loyalty by proactively addressing customer needs.
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Better manage the complete customer Lifecycle.
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Benefit from a consistent suite-wide SIP architecture for virtual and distributed operations.
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Create customer conversations that include notifications and live agent contact that leverages enterprise customer data for the most effective communications.
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When you’re contacting customers, you want to make it as easy on them as possible. The way your call center professionals are perceived can make the difference between a successful call and a hang up. Through smart technology and total integration, Genesys Outbound Voice IVR enables you to turn every day customers into brand stewards.
