As a Genesys Partner, our professional consulting services staff is available to help you design, develop, deploy and maintain the solutions that are vital for your business and customers. VOICEXNET aims to deliver a personalized experience to be able to understand the reason for a customer’s call, access relevant profile and business information, and apply rules to further customize that personalized experience.
VOICEXNET has unparalleled contact center services knowledge, including decades of developing IVR, call routing, desktop, chat, email, social media inclusion with the ability to provide authentication and reporting solutions utilizing Genesys programs. With VOICEXNET as your consulting team, we can help to provide a cost-effective, efficient platform to deliver a personalized customer experience while reducing operating costs, increasing productivity, and even generating new revenue.